REFUND & RETURNS POLICY

30-Day Return Policy
You have 30 days from the date of delivery to request a return.

Return Conditions
To be eligible for a return, your item must be:

  • In the same condition as when received
  • Unworn, unused, and unwashed
  • With original tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Initiating a Return
Contact us at auramythicx@gmail.com to start your return. We do not accept returns sent without prior authorization.

Return Shipping

  • Customers are responsible for return shipping costs, which are non-refundable.
  • If a refund is issued, return shipping fees will be deducted from your refund amount.
  • Exception: If the return results from our error (e.g., wrong or defective item shipped), we will cover return shipping costs.

Refunds & Exchanges

  • Upon receipt and inspection of eligible returns, we will process a refund or exchange for in-stock items.
  • Delivery times for exchange items vary depending on your location.

Return Shipping Instructions

  • You may use your preferred shipping carrier.
  • We strongly recommend using a trackable shipping service. Retain your tracking number for reference.
  • Auramythic is not responsible for return packages lost in transit without tracking.

Return Address

  • Company Name: Auramythic
  • Important: Email us at auramythicx@gmail.com to obtain our detailed return address. Do not return items to the address on your original package.

Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. Contact us immediately at auramythicx@gmail.com if items are defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)
  • Customized or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale or promotional items
  • Gift cards

Contact us if you have questions about specific products.

Exchanges
The fastest way to receive a replacement is to:

  1. Return the original item following our return process
  2. Place a new order once your return is accepted

EU 14-Day Cooling-Off Period
For shipments to the European Union, you have the legal right to cancel your order or return items without reason within 14 days of delivery. Standard return conditions (unused condition, tags, packaging, proof of purchase) still apply as stated above.

Refund Processing

  • We will notify you of approval or rejection after inspecting your return.
  • Approved refunds will be processed to your original payment method within 10 business days.
  • Note: Your bank or card issuer may require additional processing time before the refund appears in your account.
  • Haven't received your refund? Contact us at auramythicx@gmail.com if you don't see the refund 15 business days after approval.

Questions?
Contact our support team at auramythicx@gmail.com